Frequently Asked Questions
Use this guide from our store to review frequently asked shopping questions. This guidance applies to burtshees.shop. For help with this page, contact Support@burtshees.shop.
What customers should know about products
Customers can rely on the following guidance from our store about products. How long does a posted refund take?
Your bank or payment provider may need additional time to post the credit after we process it. Customers remain responsible for taxes required by applicable law. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
Details about return shipping
For customers using this website, this section explains return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
Our approach to returns and exchanges
We publish this returns and exchanges guidance for customers using this website. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
Details about delivery timing
The following delivery timing guidance applies to purchases from our store. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
Our approach to shipping cost
The following shipping cost guidance applies to purchases from our store. Do you offer free shipping?
Yes. Standard delivery within the United States is free. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
How we handle products
For purchases made through this website, our store applies the following guidance on products. What products do you offer?
We offer Burt's Bees lip care, skincare, body care, and selected baby care products. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
How we handle contact options
For purchases made through this website, our store applies the following guidance on contact options. Can I cancel an order?
You may request cancellation or an order change before shipment. Contact us promptly with the order number; we cannot guarantee a change once fulfillment is underway. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
Store guidance on payment methods
We publish this payment methods guidance for customers using this website. Which payment methods are accepted?
Use one of the payment options shown in this store's secure checkout. Only the methods offered for your order are available. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
What customers should know about shipping cost
The following shipping cost guidance applies to purchases from our store. How can I contact you?
Email Support@burtshees.shop, call 425-706-7330, or write to 21 Meridian Way, Yakima, Washington, 98908, United States. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
Store guidance on tracking
We publish this tracking guidance for customers using this website. How can I track my order?
After dispatch, we email the tracking information to the address provided for your order. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
How we handle refund timing
The following refund timing guidance applies to purchases from our store. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to burtshees.shop. Questions about this section may be sent to Support@burtshees.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtshees.shop
Phone: 425-706-7330
Physical address: 21 Meridian Way, Yakima, Washington, 98908, United States